AAA Motor Club Insurance Agent- Chesapeake in Chesapeake, Virginia

JOB SUMMARY

Place new insurance business with agency represented markets and provide policyholder service to existing customers, both by phone and in person.

QUALIFICATIONS

Education: High School Diploma or GED preferred.

Property Casualty Insurance license preferred.

Work Experience: 2 years of account sales or related experience preferred.

JOB RESPONSIBILITIES

Primary Job Functions:

  • Quote insurance premiums and complete applications for insurance.

  • Respond to customer inquiries and make recommendations regarding coverages.

  • Process policy changes as requested by insureds.

  • Accept insurance premium payments and process for delivery to appropriate carriers.

  • Document all customer contacts and correspondence.

  • Screen and underwrite prospects using established company and agency guidelines for proper placement with agency carriers.

  • Take first loss report if required and advise insureds of claims procedures.

  • Diary and follow up with claims Adjustors and related personnel to ensure prompt claim handling.

  • Assist in problem resolution(i.e., refund of cancellation requests, reinstatements, rewrites, service complaints, etc.), review assigned accounts for cross sale and upgrade potential.

AAA is an Equal Opportunity Employer

Current License of P&C

Previous experience in selling policies

Must be able to work M-F 8:30am-5:30pm

  • Customer Relations and Interpersonal Skills— Understanding and anticipating members’ needs and expectations, and striving to meet or exceed those expectations; using good customer relations and interpersonal skills in helping solve members’ problems and answer their questions.

  • Active Listening— Listening to, interpreting, understanding, and processing verbal information; probing to ensure all key information is obtained from member.

  • Communication and Telephone Skills— Using proper telephone etiquette and speaking in a clear, understandable manner; tactfully controlling interactions in order to efficiently obtain and give necessary information; clearly explaining itineraries, costs, and other travel related information; preparing written communications and documents.

  • Decision Making and Problem Solving— Analyzing information, identifying alternatives, and making sound, logical decisions; deviating from standard procedures when appropriate for delivering excellent member service, subject to the agency agreements with the various insurance companies.

  • Teamwork, Cooperation, Professionalism— Must be able to build and maintain smooth, cooperative working relationships with each fellow employee, assisting other team members when possible, maintaining a professional working demeanor at all times.

  • Dealing with High Volume— Dealing effectively with high volume and time pressure; displaying a positive, caring attitude with each customer and with fellow employees.

    1. Flexibility and Adaptability— Adapting to change and being flexible in adjusting approach to meet the needs in different situations.

Job: FSU

Organization: FSU - CHESAPEAKE (00500.47.5407)

Title: Insurance Agent- Chesapeake

Location: Virginia-Chesapeake (VA)-Chesapeake (5407)

Requisition ID: 18934