Ferguson Enterprises, Inc. Application Support Technician in Newport News, Virginia
Ferguson is currently seeking the right individual to fill a tremendous career opportunity for an Application Support Technician at our corporate location in Newport News, VA!
If a career with an organization that rewards performance and provides a stable and supportive environment for its more than 23,000 associates nationwide sounds good to you, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today.
In addition to the essential job functions described above, all associates will perform duties as requested by management.
Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
Consistently document and troubleshoot any reported issue
Develop and maintain strong relationships within the IT department
Develop and maintain an understanding of Corporate and IT policies and procedures
Develop good verbal and written communication skills
Develop “creative thinking” in troubleshooting techniques
Develop solid customer service and follow-up skills
Comply with defined ITIL processes
KNOWLEDGE, SKILLS, AND ABILITIES:
0-6 months relevant experience in a Technical call center or comparable education.
Experience using MS Office products.
Good communication skills preferred, both written and verbal
Good organizational skills preferred
Preferred SQL knowledge
Preferred understanding of Programming languages
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.