APL Export Customer Service Representative, STARS in Norfolk, Virginia

CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 504 vessels call more than 420 ports in the world on all 5 continents. In 2017, they carried 18.9 million TEUs (twenty-foot equivalent units).

Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.

With a presence in 160 countries and through its 755 agencies network, the Group employs more than 30,000 people worldwide, including 2,400 in its headquarters in Marseilles.

This position will be responsible to:

  • Answering phone, e-mail and integrating eBooking in allotted turnaround time in alignment with set KPI’s

  • Assist resolving operational issues with Internal and External customers to trouble shoot and provide problem resolution.

  • Managing workflows, documentation release, rating bookings corrections when needed. Researching customers inquiries concerning free time and rates.

  • Tracking and tracing shipments upon request for NVO desk

  • Performing self-evaluation for PMP, investigating training opportunities and submitting career navigation plans.

  • Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

  • High School Diploma required.

  • Minimum of 2 years customer service experience required

  • Proven ability to effectively communicate information and ideas

  • Proven Problem Solving Skills

  • Demonstrates ability to drive change by leveraging technology

  • Demonstrates ability present proactive resolutions to maintain high performance results

  • Excellent presentation, written communication, and interpersonal skills

  • Ability to manage multiple project simultaneously and meet deadlines

  • Ability to develop priorities, target levels of performance

  • Ability to learn and adopt new ideas and procedures

  • Proficient in computer skills, including Microsoft Applications (Outlook, Excel, Work)

  • Demonstrates a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers

  • Maintain a Professional demeanor and etiquette at all times

  • Must be availble to work 9am-6pm, Monday thru Friday.

Skill Sets / Education & Experience Preferred:

  • Associates Degree preferred.

  • Strong preference for Internal candidates to have working knowledge with internal systems of LARA, MIRA, DIVA and Service Contracts.

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.