Liberty Mutual Field Property Claims Specialist in Norfolk, Virginia

Advance your career at Liberty Mutual - A Fortune 100 Company!

Manages, investigates and resolves assigned Property Loss claims. Provides policyholders with exceptional customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.

The territory for this role will encompass the Tidewater area (Virginia Beach, Norfolk, Suffolk, Hampton, Portsmouth, Newport News and Chesapeake).


  • Investigates, determines coverage of loss and adjusts all elements of assigned Property Loss claims.

  • Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.

  • Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.

  • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.

  • Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.

  • May be called upon for catastrophe duty. For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.


  • Requires working knowledge of claims handling procedures and operations.

  • Demonstrated understanding of building construction principles.

  • Proven ability to provide exceptional customer service.

  • Effective negotiation skills.

  • Ability to effectively and independently manage workload while exhibiting good judgment.

  • Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems and analytical skills.

  • The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 1 year of directly related experience.

  • Ability to obtain proper licensing as required.


We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Claims

Title: Field Property Claims Specialist

Location: VA-Norfolk

Requisition ID: 93344

Other Locations: US-VA-Chesapeake