Navy Exchange Services (NEX) COMPUTER SPECIALIST (LEAD FIELD SUPPORT TECHNICIAN) in VIRGINIA BEACH, Virginia
Title: COMPUTER SPECIALIST (LEAD FIELD SUPPORT TECHNICIAN) Location: United States-Virginia-Virginia Beach Job Number: 180001F9
Job Summary: Responsible for detachment of a field/regional technical support division that provides support and user services in the areas of telecommunications, network equipment/installations for WAN, LAN and wireless, Point-of-sale, Remote Office, PC and printer maintenance.
Incumbents of this position must be U.S. Citizens.
Duties and Responsibilities: - Responsible for design, installation, troubleshooting, asset management, configuration and support of all computerized information systems for assigned Navy Exchange activities. - Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned. - Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment.. - Provides technical and team leadership for Field Support technicians in assigned geographic area. Prioritizes assignments, coordinates workload, mentors and communicates to team. - Performs capacity planning and analysis for new and currently installed networks. - Installs and modifies network hardware and software as required. - Installs and modifies desktop computing hardware and software as required. - Implements new networks from design through post installation stages including cable plants, installation, and testing. - Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region. - Performs troubleshooting and repair of down or malfunctioning networks and equipment. - Assists in performing ongoing optimization of networks and desktop computing systems in the region. - Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment. - Acts as Code I point of contact in the field for store and distribution center management. - Provides oral and written reports to regional lead technician and Field Support Supervisor. - Takes technical and operational direction from NEXCOM Field Support Supervisor Technician. - Provides technical tasking, scheduling, and prioritization to assigned technical teams. - Schedules and participates in a 24x7 after hours on call rotation. - Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software). - Must possess valid driver's license to support off site facilities - Other duties as assigned. Qualifications: Qualified candidates must be U.S. Citizens. GENERAL EXPERIENCE: Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems. OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information system discipline for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Three years of progressive experience in the following: - Technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.) Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support - Working at a Help Desk or in a system support position - Utilizing automated tools for tracking, monitoring support activities - Coordinating technical team work tasks.
IAT1 jobs: SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows: IA Certification: One of the following certifications: A , Network , Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security , GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA).
NEXCOM preferred certification is A
Technical Certification: Cisco Certified Entry Networking Technician. Certification must be valid (not expired) as defined by the policy of the certification issuer.
Candidates without the required certifications may be placed into this job, but must obtain the required certification within 6 months of appointment. NEXCOM paid training and testing will be provided in obtaining certification requirements.
This position is designated IT-1 (Critical - Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Single Scope Background Investigation (SSBI). Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Job: Infrastructure