Navy Exchange Services (NEX) (NEX OCEANA) AUTOMOTIVE WORKER SERVICE CONSULTANT-AUTOPORT in VIRGINIA BEACH, Virginia
Title: (NEX OCEANA) AUTOMOTIVE WORKER SERVICE CONSULTANT-AUTOPORT Location: United States-Virginia-Virginia Beach Job Number: 170002XT
Job Summary: Serves as initial customer contact in the Automotive Service Center. Advises customers with automotive service needs, determines work and repairs to be accomplished. May perform vehicle maintenance work.
Duties and Responsibilities:
Meets all customers and assists them with their automotive needs. Based on a sound and visual inspection of customer's vehicle, determines work, parts, and repairs required to correct malfunction. Schedules appointments for customer requiring general service and/or maintenance services on their automobiles and assigns work to mechanics. Completes applicable customer service forms for all work, indicating parts and supplies number, description and price. Calculates cost of labor utilizing a current Chilton Labor Guide and Navy Exchange Pricing Guide. May issue parts and supplies to mechanics. Processes special orders for automotive replacement parts to complete a specific job or for "Do-it-yourself" customers. Notifies such customers when order is recieved and maintains log of "Special Order" merchandise. May place orders for parts. Whenever a lubrication or oil change is performed on a patron's vehicle, ensures that a safety maintenance inspection is conducted utilizing the Pit Stop Safety Check, Form SS/582. Prepares a repair tag, SS/324, to identify parton's merchandise left for repair such as tires, batteries, etc. Ensures that a current commerical publication outlining time requirement is available for determining labor costs and that posted price lists are current. Ensures that chargebacks are prepared for special order merchandise ordered and forwards copy to vendor for credit. Is responsible for the security and tagging of this merchandise to indicate cost price. Checks completed repair work is performed on customer's automobile to ensure completeness, that work is accomplished properly, and charges are accurate. Ensures that authorized service is completed by having vehicle road tested by qualified individual. Resolves questions and complaints. As required may assist in the installation of accessories, automotive tune-ups, shock absorbers, mufflers, tires, batteries, etc. Takes and/or participates in required inventories. Observes all safety, fire and sanitiation regulations and maintains a neat and clean work area. Exercises tact, good manners and courtesy when serving and assisting customers. Tactfully responds to patron inquiries and assists patrons in a prompt and friendly manner. Works under the general supervision of a designated supervisor who issues broad guidelines and instructions. Performs assignments independently and within the framework of established policies and procedures. Completed work is reviewed in terms of efficiency of operation and customer satisfaction. Performs other related duties as assigned. PHYSICAL EFFORT: Is required to stand, stoop, bend, stretch and work in tiring and uncomfortable positions where parts worked on are in hard-to-reach places. May lift parts and equipment weighing up to 20 pounds; occasionally may lift and carry items weighing up to 50 pounds. WORKING CONDITIONS: Normally works inside on concrete floor where it is drafty and noisy and where fumes from vehicles are present, and occasionally outside , sometimes in bad weather. Is exposed to dirt, dust and grease. Is subject to cuts, bruises, burns, shocks and strains. TRAINING REQUIREMENT: Associate must receive hazardous material (HazMat) training within 90 days of hire per Department of Transportation regulations Qualifications: Successful candidate must have a minimum of one year of experience that provided general knowledge of vehicle mechanical operations AND a minimum of three years of experience that provided the knowledge and ability to identify and determine and/or perform necessary work to repair and service a variety of automotive systems, component parts, accessories, etc., to correct malfunctions.
PHYSICAL REQUIREMENTS: Is required to stand, stoop, bend, stretch and work in tiring and uncomfortable positions where parts worked on are in hard-to-reach places. Frequently lifts parts and equipment weighing up to 20 pounds; occasionally may lift and carry items weighing up to 50 pounds.